Shipping & Returns

DELIVERY INFORMATIONS

1.Free Shipping on all orders, Worldwide!
2.Ship by Air express,like USPS,EMS,DHL,TNT etc.They are door to door service.According to different country,we will choose most convenient Air express for you.
3.When you finish your order,we will begin processing your order within 24 hours.It usually takes 1-2 working days to prepare your orders.
4.The delivery time is about 6-12 working days.
5.We are not responsible for wrong or undeliverable address.Please make sure your shipping address is correct and deliverable.
6.We will provide the tracking number and track links via email to you.

ORDER PACKAGING

We take great care packing your shoes and shipping them to you in a sturdy box to ensure they arrive in perfect condition. All packages are marked as fragile to ensure they are handled with care during transit.

ORDER TRACKING

You can also locate your mail tracking number by clicking here, or you can find your tracking number using the tracking link sent to you in your dispatch confirmation email.


INTERNATIONAL SHIPPING

Shoes Warehouse ships to all countries worldwide. Please ensure your shipping address details are correct when ordering to ensure timely delivery of your purchase.

CHANGE OF DELIVERY ADDRESS

If your order has not yet been dispatched we will accept a change of address. Change of addresses will be confirmed via return email.
 
CANCELLATIONS ORDERS

If you want to cancel the order that you placed from our website ,please email us ASAP before the item being dispatched(within 24 hours),we will help you cancel it quickly.

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.

ABOUT EXCHANGE

To exchange a product pls email us and inform us of the reason.We will then provide you with further instructions.The goods can be exchanged within 30 days of the receipt date provided they are unworn and in the original condition with all the original packaging.When returning an item for an exchange,please ensure that your name,address,phone number and instructions are clearly indicated.All shipping costs associated with the exchange of goods are the responsibility of the consumer.

 ABOUT RETURNS

As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back.